Your IT deserves expertise. And accountability.
We are Imnet. We help businesses maintain, secure and develop their IT environments, combining a deep understanding of the systems they rely on every day with clear accountability for the services we manage.
Since 2012
Proven experience and business continuity
Focused on business clients
IT that fits the way you work
Direct access to our team
Work with people who know your IT
● WHO WE ARE AND HOW WE WORK
Good IT support starts with understanding your business
We see IT support as the ongoing care of the technology environment your people rely on every day.
Since 2012, Imnet d.o.o. has been providing IT services to business clients. Our work covers managed IT services, IT support and maintenance, Microsoft 365, business IT security, backup and data recovery.
To manage your IT effectively, we take the time to understand your users, devices, applications, infrastructure, access requirements and the way your business operates. This allows us to connect day-to-day support with preventive maintenance, security and planning for future needs.
At the start of every engagement, we define the scope of services, how support will be delivered and the responsibilities on both sides. This creates a clear framework for our work and gives your business better visibility and control over its IT.
● ACCOUNTABILITY AND CONTINUITY
Solving the problem is only the beginning. What happens next matters too.
Responsible IT management is built on visibility, documentation and well-considered decisions. The goal is not simply to resolve today's issue, but to maintain an environment that remains understandable, manageable and ready for future needs.
01 / VISIBILITY
Knowledge of your systems stays accessible.
We document key information about your IT environment and important changes. Well-maintained documentation makes day-to-day support easier and ensures essential information remains available when people, systems or business requirements change.
02 / CONTROL
Clear access. Clear responsibilities.
We maintain visibility over administrative access and clearly define responsibilities for different parts of the IT environment. Permissions are aligned with user roles and actual business needs, with a strong focus on security and access control.
03 / CONTINUITY
Planning that supports your business.
We align preventive maintenance, system monitoring and planned changes with the needs of your business. The goal is to reduce the risk of unplanned disruption and identify changing IT requirements before they become problems.
↗ Knowledge of your IT environment should be documented and accessible, rather than depending on what one person happens to remember.
● EXPERTISE AND TECHNOLOGY PARTNERSHIPS
Knowledge behind the solutions. People behind the technology.
We work with technologies that form the foundation of modern business IT. We combine them with the knowledge and experience of our team to deliver solutions that fit the real needs of each business environment.
Microsoft
As a Microsoft partner and CSP Indirect Reseller, we help businesses select and purchase the right licences, implement and migrate to Microsoft 365, and manage and support their Microsoft environment on a day-to-day basis.
Sophos
As a Sophos Authorized Partner, we implement and manage security solutions that protect endpoints, servers, business networks and e-mail communications, tailored to each client's IT environment and security requirements.
Professional certifications. Continuous development.
Our team members hold professional IT certifications and continuously develop their knowledge and skills, applying them directly to the business IT systems we support.
● SECURITY AS PART OF EVERYDAY IT
Protecting your business starts with how IT is managed.
We integrate security into the day-to-day management of your IT environment. Technical measures are aligned with the way your people work, the risks your business faces and the agreed scope of support.
✓ Multi-factor authentication
✓ Endpoint protection
✓ Access management
✓ E-mail security
✓ Backup and recovery
✓ Network security
NIS2 / CYBER RESILIENCE
We follow the requirements. We understand what they mean for your business.
We keep track of evolving regulatory and security requirements, including the NIS2 Directive and Croatia's Cybersecurity Act, and their impact on risk management, business continuity and the protection of information systems.
Our day-to-day work focuses on practical technical measures, visibility across IT systems and responsible management of the IT environment.
● EXPERIENCE ACROSS YOUR ENTIRE IT ENVIRONMENT
We see the whole system. And the people who depend on it.
Business IT is not a collection of isolated technologies. User devices, Microsoft 365, servers, networks, security, backups and business applications are interconnected, and an issue in one area can affect the way your entire business operates.
That is why we look at your IT environment as a whole. By understanding its key components and how your people use them, we can diagnose issues more effectively, plan changes and make recommendations with the bigger picture in mind.
Microsoft 365 · Windows workstations · Servers · NAS devices · Network infrastructure · Sophos · Backup systems · Business applications
DIRECT ACCESS TO IT EXPERTS
A team that knows your IT.
You communicate directly with the people who maintain your systems and understand your IT environment. That context helps us get to the root of issues faster, provide more relevant recommendations and plan changes more effectively.
We build long-term relationships through clear agreements and open communication about your business needs, priorities and changes.
Technical expertise. Clear communication. A shared plan.
● BEFORE WE START WORKING TOGETHER
What should you know about working with us?
A few answers for businesses looking for a long-term partner to manage and support their IT environment.
We primarily work with small and medium-sized businesses that need ongoing IT support, infrastructure maintenance, Microsoft 365 or security solutions. We tailor the scope of our services to the size of your business, the way your team works and your specific requirements.
● LET'S START A CONVERSATION
Let’s get to know your IT. And what matters to your business.
Tell us how your business works today, what your current IT environment looks like and what you would like to improve or resolve. Our first conversation is an opportunity to understand your needs, determine whether we are the right fit and agree on the most appropriate next step.
